Office Services Workflow Lead (Repro, Mail, AV)

RR Donnelley; St. Louis (MO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD Company in St. Louis, MO seeks a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, AV and reception tasks in both physical and digital environments.

You will support other Williams Lea service lines, read requests, prioritize jobs, train new staff, produce reports on schedule, and maintain strong client relationships while adhering to standard operating procedures.

Qualifications

• High school diploma or equivalent.
• Minimum of three years’ experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
• Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem‑solving skills and in line with appropriate standards/procedures.
• Excellent problem‑solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi‑functional and diverse backgrounds in a fast‑paced, team environment.
• Must be self‑motivated with positive can‑do attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately escalation any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in‑person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.

Skills

Customer service

Attention to detail

Problem solving

Microsoft Office

Communication skills

Team collaboration

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Office hardware

Office software

Job description

RRD Company in St. Louis, MO seeks a Workflow Coordinator for Office Services to deliver exceptional client service by coordinating reprographics, mail, intake, hospitality, facilities, AV and reception tasks in both physical and digital environments.

You will support other Williams Lea service lines, read requests, prioritize jobs, train new staff, produce reports on schedule, and maintain strong client relationships while adhering to standard operating procedures.