Back-Office Services Specialist (Repro & Mail)

RR Donnelley & Sons; Austin (TX); On-site; USD 23,000 - 31,000; Full time

Job summary

RRD is a leading provider of marketing, packaging, print and business services. This Office Services Associate role supports daily back office tasks including reprographics and mail services, with duties across facilities, hospitality, and reception as needed.

The successful candidate will handle logs, tickets, deadlines, and client communications, while maintaining quality standards and adhering to policies. The role requires teamwork, reliability, and the ability to lift up to 50 lbs.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude

Responsibilities

• Utilize logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office experience

Customer service

Communication skills

Team player

Attention to detail

Deadline oriented

Problem solving

Independent decision making

Education

High school diploma

Tools

Mail equipment

Reprographics equipment

Phone/Email systems

Job description

RRD is a leading provider of marketing, packaging, print and business services. This Office Services Associate role supports daily back office tasks including reprographics and mail services, with duties across facilities, hospitality, and reception as needed.

The successful candidate will handle logs, tickets, deadlines, and client communications, while maintaining quality standards and adhering to policies. The role requires teamwork, reliability, and the ability to lift up to 50 lbs.