Back-Office Services Specialist: Repro & Mail

RRD Company; Missouri; On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RRD Company in Missouri is seeking an Office Services Support to handle back-office tasks for our client and teams, including reprographics, mail, and intake, with support for hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

The role requires strong organization, reliable communication, and the ability to meet deadlines in a fast-paced environment. Starting pay ranges from $16.59 to $22.50 per hour, with benefits and ongoing compensation considerations.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalte a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Operate office services tasks including reprographics, mail, and intake.
• Fill out job tickets accurately and follow established procedures.
• Meet deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Interact with clients in person, over the phone or electronically.
• Lift up to 50 lbs regularly.
• Provide quality assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer calls and emails and place service calls when needed.
• Follow client site policies and company policies.

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Deadline oriented

Team player

Problem solving

Self-motivation

Physical ability

Education

High school diploma or equivalent

Tools

Mail equipment

Phone system

Email system

Digital reprographics equipment

Job description

RRD Company in Missouri is seeking an Office Services Support to handle back-office tasks for our client and teams, including reprographics, mail, and intake, with support for hospitality, facilities, AV, reception, and other Williams Lea service lines as needed.

The role requires strong organization, reliable communication, and the ability to meet deadlines in a fast-paced environment. Starting pay ranges from $16.59 to $22.50 per hour, with benefits and ongoing compensation considerations.