Office Services & Reprographics Specialist

RRD Company; Boston (MA); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Tuition assistance

Employer discounts

Job summary

RRD Company in Boston is seeking an Office Services Support to provide daily back-office services for our client and teams, including reprographics (copy) and mail services, with support across facilities, reception, and related service lines as needed.

Key duties include using logs for office work, ensuring tickets are filled, operating reprographics and mail equipment, meeting deadlines, and communicating with supervisors or clients about issues.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Deadline oriented

Team player

Problem-solving

Self-motivated

Education

High school diploma or equivalent

Tools

Mail and reprographics equipment

Job description

RRD Company in Boston is seeking an Office Services Support to provide daily back-office services for our client and teams, including reprographics (copy) and mail services, with support across facilities, reception, and related service lines as needed.

Key duties include using logs for office work, ensuring tickets are filled, operating reprographics and mail equipment, meeting deadlines, and communicating with supervisors or clients about issues.