Office Services Specialist: Repro, Mail & Reception

RRD; Cleveland (OH); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking an Office Service Associate in Cleveland to support daily back office services for our clients and teams. Responsibilities include reprographics, mail, intake functions, and hospitality-related support, with a focus on accuracy and timeliness.

The role requires a high school diploma and at least one year in office services, proficiency with mail and reprographics equipment, and strong customer service skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Teamwork

Attention to detail

Problem solving

Time management

Office equipment

Education

High school diploma

Tools

Mail equipment

Digital reprographics

Email

Phone

Job description

RRD is seeking an Office Service Associate in Cleveland to support daily back office services for our clients and teams. Responsibilities include reprographics, mail, intake functions, and hospitality-related support, with a focus on accuracy and timeliness.

The role requires a high school diploma and at least one year in office services, proficiency with mail and reprographics equipment, and strong customer service skills.