Office Services Pro: Reprographics & Mail Support

RR Donnelley; Boston (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

Paid Time Off

401(k) with company match

Life Insurance

Parental leave

Job summary

RR Donnelley is seeking an Office Services Support in Boston to provide daily back-office services for clients and teams, including reprographics, mail, and intake functions across Williams Lea service lines. The role supports hospitality, facilities, audio/visual, and reception activities as needed.

Key duties include completing tickets, meeting deadlines, troubleshooting equipment, and maintaining quality assurance.

Qualifications

• High school diploma or equivalent.
• 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Written communication

Verbal communication

Detail oriented

Deadline oriented

Team player

Problem solving

Independent worker

Fast-paced environment

Self-motivated

Education

High school diploma or equivalent

Tools

Reprographics equipment

Mail equipment

Phone system

Digital reprographics

Job description

RR Donnelley is seeking an Office Services Support in Boston to provide daily back-office services for clients and teams, including reprographics, mail, and intake functions across Williams Lea service lines. The role supports hospitality, facilities, audio/visual, and reception activities as needed.

Key duties include completing tickets, meeting deadlines, troubleshooting equipment, and maintaining quality assurance.