Office Services Manager

Beacon Hill; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Generous PTO

Job summary

Beacon Hill seeks a service-oriented Office Services Manager for its Midtown Manhattan workplace. The role leads floor support, pantry and conference room operations, mail/document services, and readiness for onboarding/offboarding while coordinating with multiple departments to deliver seamless workplace operations.

Ideal candidates have 6–8+ years in office services or related fields, with strong leadership and vendor management skills.

Qualifications

• Bachelor's degree preferred.
• 6-8+ years in office services or related fields.
• Experience leading floor/coordinator teams and employee-facing service groups.
• Experience managing pantry, conference rooms, mail & documents, office supplies, equipment and vendor operations.
• Experience coordinating readiness and onboarding, with scalable support models in fast-paced environments.
• Financial services/private equity experience preferred.
• Salary dependent on experience + discretionary bonus.
• Fully covered benefits, 401K, generous PTO.

Responsibilities

• Lead all aspects of Office Services teams including hiring, development, scheduling, coaching, and performance management.
• Develop proactive Office Services Coordinator program tailored to employee needs.
• Track and resolve employee workplace requests to completion across teams.
• Manage pantry operations: vendors, inventory, replenishment, and waste control.
• Oversee conference room operations including room resets, supplies, and tech issues.
• Manage mail, courier, copy/print, scanning, documents, and office inventory services.
• Coordinate workplace readiness for onboarding and offboarding with cross-functional teams.
• Partner with Building Services, HR, IT, Security and vendors to ensure seamless operations.
• Develop operating procedures and drive process improvements across floor services and related areas.
• Manage Office Services budgets, service levels, and vendor performance.

Skills

Leadership

Operations management

Customer service

Vendor management

On-site facilities coordination

Education

Bachelor's degree

Job description

Our client, a private holding company located in Midtown, Manhattan is seeking a service-oriented Temporary-to-Permanent Office Services Manager to join the Workplace Services team in their New York City office. Reporting directly to the Director, Workplace Services, this role is responsible for leading daily workplace services that enable employee productivity, including floor support, pantry and conference room operations, mail and document services, workplace readiness, office supplies, and employee requests. A central focus is developing a proactive, relationship-driven Floor Coordinator program that anticipates needs, removes friction, and owns requests through resolution across functional boundaries.

The successful candidate is a resourceful service leader who combines strong operational judgment, exceptional follow-through, and a relationship-driven approach to service delivery.

Hours are Monday through Friday on-site, with flexibility between 8:30am - 6:30pm daily.

Responsibilities:

• Lead all aspects of the Office Services teams, including hiring, staff development, coordination, scheduling, coaching, and performance management
• Develop and lead a proactive, relationship-driven Office Services Coordinator program tailored to the needs of each employee population.
• Establish mechanisms to identify, track, escalated, and resolve employee workplace requests through completion
• Manage pantry operations, including vendor management, ordering, inventory, replenishment, receiving, storage, cleanliness, readiness, and waste controls
• Oversee conference room operations, including room resets, supplies, scheduling mechanics, and escalation of technology or facilities issues
• Manage mail, package, courier, copy, print, scanning, document, office supply, equipment, and workplace inventory services
• Coordinate workplace readiness for employee onboarding and offboarding, including workstations, furniture, ergonomic needs, supplies, and cross-functional coordination
• Partner closely with Building Services, Hospitality & Workplace Experience, Human Resources, IT, Security, and external vendors to deliver seamless workplace operations and resolve employee needs.
• Develop operating procedures and lead process improvement efforts across floor services, pantries, conference rooms, mail and document services, workplace readiness, and employee support
• Manage Office Services budgets, inventory, service levels, and vendor performance to ensure operational effectiveness and service excellence.

Qualifications:

• Bachelor's degree preferred
• 6-8+ years of experience in office services, workplace operations, workplace experience, hospitality, or related employee support functions
• Experience leading floor coordinator, workplace services, office operations, or other employee-facing service teams
• Experience managing pantry, conference room, mail and document, office supply, equipment, inventory, and vendor operations
• Experience coordinating workplace readiness and employee onboarding while developing service standards, operating procedures, and scalable support models in a fast-paced environment.
• Financial services, private equity, hedge fund, or family office experience preferred
• Salary dependent on experience + Discretionary bonus
• Fully covered benefits, 401K, generous PTO

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.