Office Services Lead & Workflow Supervisor

Rrdonnelley; St. Louis (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Adoption assistance

Employer discounts

Job summary

Williams Lea is seeking a Lead Office Services Associate to deliver exceptional client support. The role involves directing workflow across service lines such as reprographics, mail, intake, hospitality, and admin tasks. You will manage timekeeping, escalate issues, train new staff, and ensure quality and timely delivery of services.

The position emphasizes strong communication, problem solving, and the ability to handle confidential information in a fast-paced environment.

Qualifications

• Timekeeping accuracy and policy adherence.
• Ability to lead employees and coordinate workflow.
• Strong client service orientation and problem solving.
• Ability to interpret client requests and assign tasks.
• Quality assurance to maintain efficient workflows.

Responsibilities

• Lead employee(s) and direct workflow for one or more service lines.
• Manage time and attendance for direct reports and ensure system accuracy.
• Communicate with team, manager, and client on deadlines.
• Escalate operational issues to supervisors.
• Handle client concerns and provide resolutions per policy.

Skills

Timekeeping

Team leadership

Client communication

Problem solving

Workflow management

Quality assurance

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Williams Lea is seeking a Lead Office Services Associate to deliver exceptional client support. The role involves directing workflow across service lines such as reprographics, mail, intake, hospitality, and admin tasks. You will manage timekeeping, escalate issues, train new staff, and ensure quality and timely delivery of services.

The position emphasizes strong communication, problem solving, and the ability to handle confidential information in a fast-paced environment.