Office Services Lead — Reprographics, Mail & Facilities

RR Donnelley; St. Louis (MO); On-site; USD 28,000 - 40,000; Full time

Job summary

RRD is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, intake, hospitality, facilities, and back-office support. You will lead a small team, assign tasks, monitor deadlines, and maintain quality while upholding policies.

You will manage workflow, train new staff, ensure timekeeping accuracy, and communicate with clients and management to resolve issues.

Qualifications

• Minimum of 3 years’ experience in office services, preferably in a large corporate environment.
• Experience leading employees in process adherence and time/absence tracking.
• Ability to curate workflow to meet quick deadlines with multiple tasks.

Responsibilities

• Lead time and absence for direct reports and ensure timekeeping accuracy.
• Coordinate workflow within the team and delegate duties to associates.
• Maintain client relationships and communicate on job deadlines and issues.
• Provide training on policies and procedures.
• Oversee quality assurance and monitoring of workflow to meet deadlines.
• Assist with complex or high-volume requests and setup conference rooms with A/V as needed.

Skills

Leadership experience

Time management

Microsoft Office

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD is seeking a Lead Office Services Associate to deliver exceptional client service across reprographics, mail, intake, hospitality, facilities, and back-office support. You will lead a small team, assign tasks, monitor deadlines, and maintain quality while upholding policies.

You will manage workflow, train new staff, ensure timekeeping accuracy, and communicate with clients and management to resolve issues.