Dynamic Office Services Workflow Lead

Rrdonnelley; St. Louis (MO); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Job summary

Williams Lea in St. Louis seeks a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating reprographics, mail, intake, hospitality, facilities, A/V, and reception tasks.

The role supports other back-office services as needed and ensures timely, accurate results. Responsibilities include prioritizing and delegating work, producing reports, maintaining logs, and training new staff.

Qualifications

• High school diploma or equivalent.
• Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills, generally using Microsoft Office.
• Familiar with mail, reprographics, or other administrative support services.
• Skilled in reprographics equipment, mail, phone and/or digital equipment and other office hardware/software.
• Demonstrates customer service skills to maintain effective relationships with clients and team members.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive/confidential documents and information.
• Independent decision making and problem-solving skills; able to elevate to supervisory level when needed.
• Able to interact effectively with multi-functional/diverse backgrounds in a fast-paced team environment.
• Self-motivated with a positive can-do attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs.
• Ensure team provides outstanding service to client, building strong customer relationships.
• Escalate operational problems to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person).
• Communicate with manager and client on job or deadline issues.
• Direct quality assurance to maintain efficient workflow and client satisfaction.
• Monitor workflow to ensure timely completion of jobs.
• Assess incoming requests and select best equipment/resources for completion.
• Ensure standard operating procedures are followed at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner; maintain logs and reporting docs.
• Additional duties may include setting up conference rooms with A/V equipment, mail/messenger services, food and beverage, reception coverage; manage multiple phone lines and visitor check-in.

Skills

Customer service

Communication skills

Attention to detail

Problem-solving

Time management

Team collaboration

Independent decision making

Education

High school diploma or equivalent

Tools

Microsoft Office

Copier/ reprographics equipment

Job description

Williams Lea in St. Louis seeks a Workflow Coordinator for Office Services to deliver exceptional customer service by coordinating reprographics, mail, intake, hospitality, facilities, A/V, and reception tasks.

The role supports other back-office services as needed and ensures timely, accurate results. Responsibilities include prioritizing and delegating work, producing reports, maintaining logs, and training new staff.