Office Services Associate

Williams Lea; Phoenix (AZ); On-site; USD 25,485 - 26,174; Full time

Job summary

Williams Lea is seeking an Office Services Associate in Phoenix, AZ. The individual will provide essential back office services including reprographics and mail services, ensuring client satisfaction and supporting various service lines.

Key responsibilities include managing workflows, troubleshooting equipment issues, and adhering to company policies. Candidates should have at least one year of experience in office services and possess strong communication and organizational skills.

Qualifications

• Minimum 1 year office services experience preferably in a legal, banking, or large corporate environment.
• Ability to handle sensitive and/or confidential documents.
• Must work well in a team environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics and mail functions.

Skills

Customer service skills

Attention to detail

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Digital reprographics equipment

Mail equipment

Job description

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

Rate: $18.50-$19.00 Shift: M-F, 9a-6p

Job Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast‑paced environment.
• Must be self‑motivated with a positive can‑do attitude.

Job Duties

• Essential function: Utilize appropriate logs for all office services work.
• Essential function: Ensure that job tickets are properly filled out before beginning work.
• Essential function: Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Essential function: Follow procedures to run jobs in proper order.
• Essential function: Communicate with supervisor or client on job or deadline issues.
• Essential function: Meet contracted deadlines for accepting, completing, and delivering all work.
• Essential function: Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Perform Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost‑efficient manner.