Rotating Office Services Floater (Repro & Mail)

Rrdonnelley; Chicago (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and other voluntary ins

Parental leave

Job summary

Williams Lea is hiring an Office Services Associate Floater to provide back-office support across reprographics, mail, and related services for client teams. The role involves working across accounts within a geography in a rotating capacity, ensuring job tickets are complete and deadlines are met.

Responsibilities include operating logs, QA on own work, communicating deadlines, and providing high-quality customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1+ year office services experience in a legal, banking, or large corporate environment preferred.
• Skilled in using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back-office procedures and customer service skills.
• Able to meet deadlines and maintain client satisfaction.

Responsibilities

• Utilize logs for all office services work.
• Fill out job tickets before starting work.
• Perform reprographics, mail and intake functions per procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on deadlines and issues.
• Meet contracted deadlines for all work delivered.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs on a regular basis.
• Interact with clients in person, by phone, or electronically.

Skills

Customer service

Communication

Time management

Teamwork

Problem solving

Detail oriented

Multitasking

Independent decision-making

Adaptability

Office equipment

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

Williams Lea is hiring an Office Services Associate Floater to provide back-office support across reprographics, mail, and related services for client teams. The role involves working across accounts within a geography in a rotating capacity, ensuring job tickets are complete and deadlines are met.

Responsibilities include operating logs, QA on own work, communicating deadlines, and providing high-quality customer service in a fast-paced environment.