Office Services Associate, Floater

Williams Lea; Atlanta (GA); On-site; USD 25,003 - 35,610; Full time

Job summary

Williams Lea is seeking an Office Services Associate Floater based in Atlanta, Georgia. The role involves performing back office services like reprographics and mail services while supporting various accounts as needed.

The ideal candidate must have a high school diploma and at least one year of relevant experience, with strong customer service and organizational skills. This position requires an ability to work overtime and adhere to professional attire standards.

Qualifications

• Minimum 1 year of office services experience, preferably in legal or corporate environments.
• Skilled in handling sensitive and confidential documents.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Perform reprographics, mail, and intake functions according to established procedures.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting and delivering all work.

Skills

Customer service skills

Attention to detail

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Office machines (copiers, faxes, scanners)

Digital reprographics

Job description

Position Summary

The Office Services Associate Floater is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed. An Office Services Associate who is a floater will be asked to support various accounts within a geography on request in a rotating or quickly changing manner.

Pay

$22/hour

Job Duties (essential functions denoted by *)

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Job Qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with a positive can-do attitude.

Working Conditions

Position operates at sites with maximum 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Professional attire is required. Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner. Must be able to work standing up all or most of the time.

Equal Employment Opportunity

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Drug-Free Workplace

Williams Lea is a drug‑free workplace and performs pre‑employment substance abuse testing.