Office Services Operations Coordinator

RR Donnelley & Sons; Chicago (IL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance and other voluntary ins

Job summary

RR Donnelley & Sons is hiring a Workflow Coordinator for Office Services in Chicago, IL. This role coordinates reprographics, mail services, intake, hospitality, facilities, and AV support to deliver outstanding client service.

The position supports other Williams Lea lines as needed and requires strong MS Office skills, Customer service excellence, and the ability to work in a fast-paced team environment. Competitive hourly pay and benefits offered.

Qualifications

• High school diploma or equivalent.
• Minimum of three years' experience in office services preferably in a legal, banking or large corporate environment.
• Experience directing workflow in an organized manner to meet deadlines occurring quickly and simultaneously.
• Intermediate computer skills required, generally using Microsoft Office.
• Familiar with procedures supporting service line, such as mail, reprographics, or other administrative support services
• Skilled in the use of reprographics equipment, mail, phone and/or digital equipment and other office hardware and/or software, as applicable to service line.
• Demonstrates customer service skills needed to maintain effective working relationships with clients and team members through excellent, professional verbal and written communication skills.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Capable of demonstrating exemplary work ethics and professionalism at all times; maintains professional demeanor and composure at all customer service interactions.
• Ability to make independent decisions and use problem-solving skills and in line with appropriate standards/procedures.
• Excellent problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must be able to interact effectively with multi-functional and diverse backgrounds in a fast-paced, team environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Coordinate workflow within the team, prioritizing jobs and delegating duties to associates.
• Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)
• Ensure team provides outstanding service to client, while building strong customer relationships.
• Immediately elevate any operational problems or issues to Lead, Supervisor or Manager.
• Produce required reports on schedule.
• Provide job intake services as prescribed by manager.
• Read, interpret and understand all requests (emails, phone, in-person, and forms).
• Communicate with manager and client on job or deadline issues.
• Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.
• Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines.
• Assess incoming requests selecting the best equipment and/or resources for successful completion
• Make sure team follows standard operating procedures at all times.
• Train new employees on policies and procedures.
• Load copiers with paper and toner as needed.
• Maintain all logs and reporting documentation as required.
• Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in.

Skills

Attention to detail

Customer service

Communication skills

Problem-solving

Team environment

Self-motivated

Verbal and written communication

Education

High school diploma

Tools

Microsoft Office

Reprographics equipment

Office hardware

Job description

RR Donnelley & Sons is hiring a Workflow Coordinator for Office Services in Chicago, IL. This role coordinates reprographics, mail services, intake, hospitality, facilities, and AV support to deliver outstanding client service.

The position supports other Williams Lea lines as needed and requires strong MS Office skills, Customer service excellence, and the ability to work in a fast-paced team environment. Competitive hourly pay and benefits offered.