Lead Office Services Specialist — Repro & Mail Ops

SmartRecruiters, Inc.; Washington (District of Columbia); Hybrid; USD 30,000 - 43,000; Full time

Job summary

RRD is seeking a Lead Office Services Associate to deliver exceptional customer service across reprographics, mail, intake, hospitality, facilities, AV, and reception services. You will guide one or more service lines, manage workflow, and uphold policies while building strong client relationships.

The role requires 3+ years of office services experience, strong leadership, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years’ experience in office services in a large corporate environment.
• Experience leading employees in process and policy adherence, and time/absence tracking.
• Intermediate computer skills, generally using Microsoft Office.
• Ability to cultivate and maintain effective working relationships with clients and team members through excellent communication.
• Attention to detail with emphasis on accuracy and quality.
• Ability to handle sensitive and/or confidential documents and information.
• Must be able to lift up to 50 lbs.

Responsibilities

• Lead timekeeping for direct reports and ensure accuracy per policies.
• Communicate with team, manager, and client on deadlines and issues.
• Escalate operational problems to Supervisor/Manager.
• Handle client concerns and provide problem-solving resolutions per policies.
• Intake jobs by interpreting client requests and coordinating workflow within the team.
• Ensure team provides outstanding service and builds strong client relationships.
• Produce required reports on schedule.
• Assist the team with large or complex jobs and oversee QA for client satisfaction.
• Monitor workflow to ensure timely completion and adherence to SOPs.

Skills

People leadership

Time management

Problem solving

Microsoft Office

Communication

Detail-oriented

Confidential data handling

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Tools

Reprographics equipment

AV equipment

Job description

RRD is seeking a Lead Office Services Associate to deliver exceptional customer service across reprographics, mail, intake, hospitality, facilities, AV, and reception services. You will guide one or more service lines, manage workflow, and uphold policies while building strong client relationships.

The role requires 3+ years of office services experience, strong leadership, and proficiency with Microsoft Office.