Office Services Lead — Repro & Admin Ops

RR Donnelley; Dallas (TX); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Paid time off

Life insurance

Tuition assistance

Adoption assistance

Employee discounts

Job summary

RR Donnelley is seeking a Lead Office Services Associate to oversee reprographics, mail, intake, hospitality, facilities, and other back-office services. You will lead employees, coordinate workflow, and ensure high-quality service for clients across multiple lines.

The role requires strong time/absence management, problem-solving, and the ability to manage client expectations while maintaining compliance with policies. 8-hour shifts, typically M-F, on-site at our Dallas location.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years’ experience in office services in a large corporate environment.
• Experience leading employees in process adherence and time/absence tracking.
• Experience curating workflows to meet fast-deadline needs.

Responsibilities

• Lead one or more service lines (reprographics, mail, intake, hospitality, facilities, AV, reception, accounts payable) and direct workflow.
• Conduct time and absence for direct reports and ensure accurate timekeeping.
• Escalate operational issues to Supervisor or Manager.
• Handle client concerns and problem-solve according to policies.
• Coordinate client requests and delegate duties to associates to prioritize jobs.
• Maintain strong client relationships and deliver outstanding service.
• Produce required reports on schedule.
• Oversee quality assurance and efficient workflow.

Skills

Timekeeping

Client communication

Workflow management

Leadership

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RR Donnelley is seeking a Lead Office Services Associate to oversee reprographics, mail, intake, hospitality, facilities, and other back-office services. You will lead employees, coordinate workflow, and ensure high-quality service for clients across multiple lines.

The role requires strong time/absence management, problem-solving, and the ability to manage client expectations while maintaining compliance with policies. 8-hour shifts, typically M-F, on-site at our Dallas location.