Back‑Office Support Specialist — Repro & Mail

RR Donnelley & Sons; Washington (District of Columbia); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley & Sons is seeking an Office Services Associate to support daily back-office services for our client and teams. Responsibilities include reprographics (copy) and mail services, with support for hospitality, facilities, AV, reception, and other Williams Lea service lines as needed. Schedule: Monday - Friday, 8:00am - 5:00pm, may vary by office.

Must be willing to commute to different worksites. The role requires at least 1 year in office services, strong customer service, and the

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Proven customer service skills to create and maintain relationships.
• Good written and verbal communication, including telephone etiquette.
• Attention to detail with good organizational skills.
• Able to meet deadlines and handle sensitive documents.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs regularly.
• Prioritize workflow.
• Quality assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, over phone or electronically.
• Adhere to company security and client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Deadline management

Teamwork

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RR Donnelley & Sons is seeking an Office Services Associate to support daily back-office services for our client and teams. Responsibilities include reprographics (copy) and mail services, with support for hospitality, facilities, AV, reception, and other Williams Lea service lines as needed. Schedule: Monday - Friday, 8:00am - 5:00pm, may vary by office.

Must be willing to commute to different worksites. The role requires at least 1 year in office services, strong customer service, and the