Office Services Floater: Reprographics & Mail

RR Donnelley & Sons; Chicago (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with company match

Job summary

RR Donnelley & Sons is seeking an Office Services Associate Floater in Chicago to provide daily back office services for our clients and teams. The role covers reprographics, mail, and intake functions across multiple accounts within a geography on a rotating basis.

The position starts with a Monday–Friday schedule (7am/8am–4/5pm) and requires lifting up to 50 lbs, strong organizational skills, and the ability to meet deadlines. A one-year office services background is preferred.

Qualifications

• Minimum 1 year office services experience preferably in a large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Office services experience

Customer service

Attention to detail

Ability to meet deadlines

Team collaboration

Professional phone etiquette

Verbal and written communication

Education

High school diploma or equivalent

Tools

Reprographics equipment

Job description

RR Donnelley & Sons is seeking an Office Services Associate Floater in Chicago to provide daily back office services for our clients and teams. The role covers reprographics, mail, and intake functions across multiple accounts within a geography on a rotating basis.

The position starts with a Monday–Friday schedule (7am/8am–4/5pm) and requires lifting up to 50 lbs, strong organizational skills, and the ability to meet deadlines. A one-year office services background is preferred.