Office Services Floater: Repro & Mail Support

RR Donnelley; Chicago (IL); On-site; USD 24,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Parental leave

Adoption assistance

Employee discounts

Job summary

RRD in Chicago seeks an Office Services Associate Floater to provide daily back office services, including reprographics and mail, across client sites. The role supports hospitality, facilities, A/V, reception, and other Williams Lea lines as needed.

The position is Monday–Friday 7am/8am–4pm or 5pm, with schedule variability by business needs. Candidate must lift up to 50 lbs and work well in a fast-paced team environment.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience preferred in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Detail oriented

Teamwork

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Reprographics equipment

Job description

RRD in Chicago seeks an Office Services Associate Floater to provide daily back office services, including reprographics and mail, across client sites. The role supports hospitality, facilities, A/V, reception, and other Williams Lea lines as needed.

The position is Monday–Friday 7am/8am–4pm or 5pm, with schedule variability by business needs. Candidate must lift up to 50 lbs and work well in a fast-paced team environment.