Office Services Specialist — Repro & Mail

RR Donnelley & Sons; Milwaukee (WI); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

401(k) with company match

Life insurance

Job summary

RR Donnelley & Sons is seeking an Office Service Associate to support back office functions including reprographics and mail services for clients and teams. You will handle job tickets, logs, and communication to ensure timely delivery and quality results.

The role requires proficiency with mail and reprographics equipment, ability to lift up to 50 lbs, and strong customer service skills in a fast-paced environment. Monday–Friday, 8:30am–5:30pm, onsite.

Qualifications

• High school diploma or equivalent required.
• 1+ year of office services experience preferred in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet client satisfaction.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Attention to detail

Self-motivated

Positive attitude

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RR Donnelley & Sons is seeking an Office Service Associate to support back office functions including reprographics and mail services for clients and teams. You will handle job tickets, logs, and communication to ensure timely delivery and quality results.

The role requires proficiency with mail and reprographics equipment, ability to lift up to 50 lbs, and strong customer service skills in a fast-paced environment. Monday–Friday, 8:30am–5:30pm, onsite.