Office Services Associate: Repro & Mail Lead

RRD; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

medical

dental

vision coverage

paid time off

disability insurance

401(k) with company match

life insurance

other voluntary supplemental insurance

parental leave

adoption assistance

tuition assistance

employer/partner discounts

Job summary

RRD in New York is seeking an Office Services Associate to provide daily back office services, including reprographics, mail, and intake functions across supportive lines such as hospitality, facilities, audio/visual, and reception.

You will use logs, fill out job tickets, meet deadlines, troubleshoot basic equipment, lift up to 50 lbs, and interact with clients in person or remotely, contributing to efficient operations and accurate processing.

Qualifications

• High school diploma or equivalent is required.
• Minimum 1 year of office services experience, preferably in a legal, banking or large corporate environment.
• Skilled in mail, phone, email, digital reprographics and mail equipment.
• Strong customer service skills to build and maintain client relationships.
• Excellent written and verbal communication with professional etiquette.
• Ability to meet deadlines and work in a fast-paced environment.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. on a regular basis.
• Prioritize workflow.
• Performs Quality Assurance on own and work of others.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication skills

Attention to detail

Deadline oriented

Team player

Problem solving

Education

High school diploma or equivalent

Tools

Mail equipment

Phone

Email

Digital reprographics

Job description

RRD in New York is seeking an Office Services Associate to provide daily back office services, including reprographics, mail, and intake functions across supportive lines such as hospitality, facilities, audio/visual, and reception.

You will use logs, fill out job tickets, meet deadlines, troubleshoot basic equipment, lift up to 50 lbs, and interact with clients in person or remotely, contributing to efficient operations and accurate processing.