Office Services Pro: Repro & Mail Support

RRD Company; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Other voluntary insurance

Job summary

RRD is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail, and intake tasks for our client teams at our New York sites. You will assist hospitality, facilities, AV, and reception services as part of Williams Lea service lines.

You will work at client sites with a Monday–Friday schedule, handling tickets, maintaining logs, meeting deadlines, and troubleshooting basic equipment while ensuring high-quality service and client satisfaction.

Qualifications

• High school diploma or equivalent.
• Experience with mail, phone, email, digital reprographics and mail equipment.

Responsibilities

• Utilize logs for all office services work.
• Ensure job tickets are properly filled out before starting work.
• Perform work in office services, primarily reprographics, mail and intake functions.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client about deadlines.
• Meet contracted deadlines for accepting, completing, and delivering work.
• Troubleshoot basic equipment problems.
• Lift up to 50 lbs. regularly.
• Prioritize workflow.
• Perform quality assurance on own and others' work.
• Load machines with paper, toner, supplies.
• Answer calls, emails, and place service calls as needed.
• Interact with clients in person, by phone, or electronically.
• Adhere to company and client policies.
• Use equipment cost-effectively.

Skills

Mail and phone handling

Digital reprographics

Customer service

Professional telephone etiquette

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Job description

RRD is seeking an Office Services Associate to provide daily back-office support, including reprographics, mail, and intake tasks for our client teams at our New York sites. You will assist hospitality, facilities, AV, and reception services as part of Williams Lea service lines.

You will work at client sites with a Monday–Friday schedule, handling tickets, maintaining logs, meeting deadlines, and troubleshooting basic equipment while ensuring high-quality service and client satisfaction.