Back Office Services Associate - Repro & Mail

RRD Company; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental Vision

401(k) match

Parental leave

Tuition assistance

Employee discounts

PTO

Job summary

RRD Company is seeking an Office Service Associate in Los Angeles to handle back-office services for clients. You will support reprographics, mail, and intake tasks across hospitality, facilities, and reception activities, while maintaining service quality and deadlines.

You will use logs, manage tickets, and communicate with supervisors and clients to resolve issues. The role requires lifting up to 50 lbs, strong organization, and adherence to policies in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 1 year office services experience, preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must meet deadlines and complete projects timely.
• Ability to handle sensitive and confidential information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills and knowing when to elevate issues.
• Must work well in a team and with diverse backgrounds.
• Ability to work in a fast-paced environment and stay motivated.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Be able to lift up to 50 lbs. regularly.
• Prioritize workflow.
• Performs Quality Assurance on own and others' work.
• Load machines with paper, toner, and supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, on the phone or electronically.
• Adhere to Williams Lea policies and client site rules.
• Use equipment in a cost-efficient manner.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Multitasking

Problem solving

Office etiquette

Education

High school diploma

Tools

Reprographics equipment

Mail equipment

Phone & email systems

Job description

RRD Company is seeking an Office Service Associate in Los Angeles to handle back-office services for clients. You will support reprographics, mail, and intake tasks across hospitality, facilities, and reception activities, while maintaining service quality and deadlines.

You will use logs, manage tickets, and communicate with supervisors and clients to resolve issues. The role requires lifting up to 50 lbs, strong organization, and adherence to policies in a fast-paced environment.