Office Service Associate (Floater)

tmgofficeservices; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is seeking a team-oriented individual to support reception, mailroom, and general office tasks across locations in the New York Metropolitan and Tri-State Area.

Ideal candidates have a High School diploma, 1–2 years in mail operations, and proficiency with MS-Office. Flexibility for overtime and occasional travel is required. Confidential material handling and strong customer service are essential.

Qualifications

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• 1–2 years of mail room or courier experience (FedEx/UPS helpful).
• Proficiency in MS-Office: Word, Excel, Outlook, PowerPoint.
• Ability to handle confidential and highly sensitive material.

Responsibilities

• Provide customer service and reception coverage; greet clients and manage inquiries.
• Assist in mailroom functions: sorting, distributing, and handling mail.
• Support office services like copy requests during coverage or lunch breaks.
• Backup for staff and adapt to changing duties; maintain records and files.
• Ensure postal regulations and equipment are in good order.
• Interface with client contacts and keep management informed of issues.
• Potential overtime and travel to assigned locations in NY metro/tri-state.

Skills

Customer service

Reception

Flexibility

Leadership

Education

High School diploma or GED

Tools

MS-Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Customer Service & Reception: Ensure the customer service area is always staffed and functional. Provide reception coverage and handle client interactions
• Mailroom & Office Support: Assist in all mailroom functions, including sorting, distributing, and handling mail.
• Support various office services like copy requests and work tickets during coverage or lunch breaks.
• Backup for staff: Act as a backup for all office staff functions when needed, offering flexibility in adapting to changes in duties or coverage.
• Maintains records and files
• Must have good working knowledge of postal regulations
• Must have good working knowledge of computer basics
• Perform work in a backup capacity to all staff functions
• Provide problem resolution
• May deal with difficult or irate customer periodically
• Ensures equipment is in good working order, equipment maintenance
• Interfaces with the client contact when required
• Keeps manager informed of operational efficiencies and potential problems
• May be required to work overtime periodically
• Able to set priorities
• Must be flexible to adapt to changes
• Must demonstrate leadership qualities
• Cover locations in the New York Metropolitan and/or Tri-State Areas
• Ability to travel to and provide support to all assigned work locations

Special Skills/Requirements

• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.
• 1 to 2 year experience in a mail room or experience at FedEx and/or UPS.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point.
• Ability to appropriately handle confidential and highly sensitive material.