Field Support Associate (Floater)

tmgofficeservices; New York (NY); On-site; USD 33,000 - 45,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Field Support Associate (Floater) to provide on-site coverage and project support across client locations within the assigned region. You will help maintain business continuity during absences, support special projects, and assist with PTO coverage and new site launches.

Travel within the designated service area is required. A driving position with a personal vehicle is specified, and you will cross-train in other roles to support teams and clients,

Qualifications

• 1–2 years Customer Service experience.
• 1–2 years front desk or reception experience preferred.
• Valid driver’s license or reliable transportation.
• Superior verbal communication and phone skills.
• Professional demeanor and appearance.

Responsibilities

• Sort, deliver mail, shipping, event setup and support services.
• Reception duties and supplies management.
• Travel to multiple client locations within region.
• Provide exceptional customer service.
• Follow safety procedures at all times.
• Communicate effectively with various people.
• Perform tasks solo or in a team.

Skills

Customer service

Verbal communication

MS Office

multitasking

Education

High School diploma or GED

Tools

MS Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Summary:

The Field Support Associate (Floater) is a highly adaptable operational professional responsible for providing on-site coverage and project support across multiple client locations within the assigned region. This role ensures business continuity during employee absences, vacations, and other types of PTO, while also supporting special projects, operational transitions, service enhancements, and new site launches. The FSA must be flexible, customer focused, detail-oriented, and capable of quickly integrating into diverse site environments while maintaining high service standards. Travel within the designated service area is required.

Driving Position: Personal Vehicle

Responsibilities:

• Perform a wide variety of duties such as but not limited to; sorting and delivering mail, shipping, meeting/event set up and support services, reception services, stocking and maintaining of various supplies.
• Cross training on other roles within departments & clients.
• Ability to travel and provide support to all assigned work locations
• Always provide exceptional customer service.
• Ensure all safety procedures are always followed.
• Superior customer service skills.
• Reliable and self-motivated.
• Able to communicate effectively with different types of people throughout all levels.
• Ability to perform multiple tasks.
• Can work successfully individually or in a team environment.
• Possesses a "can do" attitude at all times.
• Other duties as assigned by manager.

Qualifications:

• High School diploma or GED equivalent required.
• Minimum of 1-2 years Customer Service experience.
• 1 to 2 years' experience in a corporate front desk or reception environment preferred.
• Valid driver's license /or must have reliable transportation.
• Exhibits superior verbal communication and phone skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Ability to lift up to 50 lbs. on a consistent basis.
• Proficiency in MS-Office: Word, Excel, Outlook, and Power Point a plus.