Office Services Associate

tmgofficeservices; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Job summary

The Millennium Group (TMG) is seeking a reliable Shipping & Receiving Clerk to join its growing operations in San Francisco. You will provide in-person and remote assistance, verify incoming packages, and prepare items for dispatch using scanners and postage equipment.

Candidates should have a high school diploma, strong communication skills, and at least two years of office-related customer service experience.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills required.
• Minimum 2-year customer service and office related experience preferred.
• Intermediate computer skills required.

Responsibilities

• Provide high levels of customer service at the service desk, in person, by phone, or by email.
• Receive, count, verify, and note damage or discrepancies in incoming packages and mail.
• Process, sort, and stage packages and mail for pickup and delivery.
• Inspect deliveries for suspicious shipments.
• Use handheld scanners to obtain proof of delivery signatures.
• Enter activity data in logs and maintain records.
• Assist in maintaining office supplies inventory.
• Complete other tasks as assigned by the Manager.

Skills

Customer service

Communication

Office software

Team player

Education

High school diploma

Tools

Postage meter

Handheld scanners

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities

• Consistently provide high levels of customer service while consulting customers in person at our shipping & receiving service desk or via phone or via email.
• Receive, count and verify all incoming packages and mail, notating damage and discrepancies.
• Process, sort, and stage packages and mail for pick-up and delivery.
• Inspect deliveries for suspicious shipments.
• Ensure the accurate sorting and delivering of all incoming packages and other shipments to the proper recipient location through the tools provided.
• Research mail, packages and other shipments addressed to unknown or unrecognized addresses.
• Utilize handheld scanners to deliver packages and obtain proof of delivery signatures.
• Pick up outgoing mail, packages and boxes, using cart or, for larger items hand truck or dolly.
• Prepare and package outgoing items for proper shipping.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Utilize postage machine to properly meter outbound mail.
• Enter activity data in logs and maintain accurate records.
• Assist in maintaining office supplies inventory.
• Deliver office supplies and copy paper and stock conference rooms and print copy stations.
• Have good working knowledge of mail and computer basics.
• Completing other tasks as may be assigned by the Manager.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills required.
• Minimum 2-year customer service and office related experience preferred.
• Intermediate computer skills required.
• Postage Meter, UPS, FedEx, DHL knowledge a plus.
• Experience with international shipping a plus.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Ability to lift up to 50 lbs.
• Attention to detail.