Office Services Associate Floater

tmgofficeservices; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is seeking a reliable Mail Services professional to support our nationwide team. You will handle inbound and outbound mail, operate mail processing equipment, and deliver high quality customer service across departments.

You will also process digital mail, travel between locations when needed, and maintain accurate logs while following safety procedures. With 2–5 years in mail services and proficiency in Microsoft Office, you will contribute to efficient operations and

Qualifications

• High school diploma or GED is required.
• 2–5 years in Mail Services or related experience preferred.
• 1–3 years' experience with Microsoft Office (Word/Excel) essential.
• Excellent customer service skills and a can‑do attitude.
• Strong verbal and written communication abilities are required.
• Valid driver's license is required.
• Ability to work independently or in a team and manage multiple tasks.

Responsibilities

• Handle all materials in the Mail Center including receipt, processing, and delivery.
• Use package tracking equipment to log receipts and deliveries.
• Process digital mail: scan, save as PDF, email, and follow up as needed.
• Deliver and transport items between departments and to/from locations.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious items; operate company vehicle as needed.
• Answer calls and provide customer service; pick up outbound packages.
• Sort items per established methods and prepare items for processing or shipment.
• Record activity data and maintain records; follow safety procedures at all times.
• Travel to support multiple work locations as required by management.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Driver's license

Physical stamina

Education

High School diploma or GED

Tools

Microsoft Office

Mail handling equipment

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary

Reliable and detail‑oriented Mail Services professional with experience handling incoming and outgoing materials, operating mail and package processing equipment, and delivering high‑quality customer service. Skilled in package tracking, digital mail processing, safe material handling, and supporting multiple departments in a fast‑paced environment. Known for accuracy, teamwork, and a strong "can‑do" attitude.

Responsibilities

• Handle all materials received in the Mail Center (receive, review, receipt, document, process, prepare, identify, separate, deliver, transport, etc.).
• Use package tracking equipment to record the receipt through delivery process of mail.
• Perform task for digital mail. (scan mail, save as pdf file, email the saved file to the recipient, follow up for instructions, monitor retention of original documents.)
• Deliver, pickup, and transport materials within, between, to, and from various departments.
• Deliver office supplies and copy paper.
• Inspect deliveries for suspicious or threatening items, visual and x-ray.
• Operate company vehicle to transport items.
• Answer calls and provide customer service.
• Pickup outbound boxes and packages from internal customer locations.
• Ability to sort items into categories according to established methods.
• Prepare items for processing, shipment or transportation.
• Enter activity data in logs, maintain records.
• Ensure all safety procedures are followed at all times.
• Prepare and process outbound courier shipments using computer or service provider's equipment (such as FedEx).
• Ability to cross train on other roles within department; responsible for carrying out other duties as appropriate due to staff absences or at the discretion of management.
• Receive and complete print request according to client expectations.
• Ability to travel and provide support to all assigned work locations.
• Other duties as assigned by manager.

Qualifications

• High School diploma or equivalent (GED).
• Minimum of 2-5 years Mail Services related experience preferred with knowledge of commonly used Office Services procedures.
• 1-3 years' experience with Microsoft Office Software (Word, Excel, etc.).
• Excellent customer service skills; must possess a "can do" attitude.
• Excellent communication skills both verbal and written.
• Valid Driver's License.
• Ability to effectively work individually or in a team environment.
• Competency in performing multiple functional tasks.
• Attention to detail.
• Ability to handle mail or hand cart, as well as flatbed.
• Must be able to lift up to 50 pounds.