Office Service Associate

tmgofficeservices; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is seeking an Office Services Associate to deliver print production, document management, and general office support. You will manage print requests, operate production equipment, ensure quality, and provide outstanding customer service to internal clients.

Responsibilities also include handling mail and shipping, conference room setup, records management, and other administrative tasks as needed to keep our fast-paced operation running smoothly.

Qualifications

• High school diploma or equivalent.
• 1-3 years in print services or related customer service.
• Experience operating digital print and finishing equipment.
• Proficiency with Outlook, Word, Excel, and PowerPoint.
• Strong customer service, organizational, and communication skills.

Responsibilities

• Manage intake, production, and delivery of print, copy, scan, and finishing requests.
• Operate production equipment including printers, copiers, binders, laminators.
• Review files for formatting and print specs; perform QA checks.
• Maintain inventory of paper, toner, and supplies.
• Support mail, shipping, conference room setup, and events.

Skills

Customer service

Organizational skills

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Adobe Acrobat

Print management software

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Summary: The Office Services Associate is responsible for delivering exceptional print production, document management, and office support services. Serving as the primary resource for print operations, this role manages print requests, operates production equipment, ensures quality standards, and provides outstanding customer service. The associate also supports broader office services functions, including mail, shipping, records management, and general administrative support as needed.

Responsibilities:

• Print Operations (Primary Function)
  Manage the intake, production, and delivery of print, copy, scan, and finishing requests.
  Operate digital printers, multifunction devices, copiers, scanners, binders, laminators, cutters, and other production equipment.
  Review electronic files and ensure proper formatting, layout, and print specifications.
  Perform finishing services including binding, folding, cutting, laminating, collating, and packaging.
  Monitor print queues and prioritize projects based on business needs and established service-level agreements.
  Conduct quality assurance checks to ensure accuracy, completeness, and professional presentation of all deliverables.
  Troubleshoot minor equipment issues and coordinate vendor service calls when necessary.
  Maintain inventory of paper, toner, and production supplies.

  Office Services Support:
  Process incoming and outgoing mail, courier services, and shipping requests.
  Assist with conference room setup and support for meetings and events.
  Support document management, records retention, and file organization initiatives.
  Provide front-line customer service for employees and business partners regarding office services requests.
  Maintain organized workspaces and ensure adherence to safety and operational procedures.
  Support special projects and additional administrative responsibilities as assigned.

Qualifications:

• Required Qualifications
  High school diploma or equivalent.
  1-3 years of experience in print services, reprographics, office services, or a related customer service environment.
  Experience operating digital print and finishing equipment.
  Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  Strong customer service, organizational, and communication skills.
  Ability to manage multiple projects and deadlines in a fast-paced environment.
  Strong attention to detail and commitment to quality.

  Preferred Qualifications
  Experience in a corporate office service, legal, financial, or professional services environment.
  Familiarity with print management software and production workflow systems.
  Working knowledge of Adobe Acrobat and basic document formatting principles.
  Shipping and mailroom experience, including FedEx, UPS, and courier services.

  Physical Requirements
  Ability to lift and move materials weighing up to 40 pounds.
  Frequent standing, walking, bending, and operating office production equipment.
  Ability to work in a fast-paced production environment and meet established deadlines.