Mail Services Associate

tmgofficeservices; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Millennium Group (TMG) is seeking a Mail Services Associate in New York to receive, sort and distribute mail and parcels, collect outbound mail, and maintain logs of supplies. The role requires attention to detail, reliable data entry, and safe handling of materials with independent or team work.

You will lift up to 50 lbs., handle confidential materials, and be proficient with MS Office and mailroom processes. Experience in an office setting and strong communication skills are preferred.

Qualifications

• Two years or more of experience in an office environment.
• 2-3 years' experience with Microsoft Office (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented.
• Superior verbal communication and phone skills.
• Excellent customer service skills.
• Professional demeanor, appearance and attitude.
• Calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Handle confidential and highly sensitive material appropriately.
• Flexible and adaptable to changing work environment.
• Assertive and resourceful; proactive.
• Must lift 50lbs.

Responsibilities

• Follow safety and security procedures at all times.
• Receive inbound courier packages and follow building procedures.
• Handle inbound and outbound packages of varying weights.
• Ensure packages are scanned and processed correctly.
• Record delivery times and recipient signatures with handheld devices.
• Meet client delivery requirements in a timely manner.
• Perform miscellaneous office services as assigned by supervisor.
• Assist internal client/dispatcher with item retrieval or info for pickups.
• Other duties as assigned by supervisor or Manager.

Skills

Attention to detail

Customer service

Verbal communication

Tools

Microsoft Office

Mailroom processes

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary

The Mail Services Associate is responsible for receiving, sorting, and distributing incoming mail and parcels, collecting outgoing mail, preparing outbound shipments, and maintaining accurate logs and inventory of mailing supplies. The role requires strong attention to detail, reliable data entry skills, safe handling of carts and equipment, and the ability to deliver excellent customer service while working independently or as part of a team. Must be able to lift up to 50 lbs., handle confidential materials appropriately, and be proficient with MS Office and mailroom processes

Responsibilities

• Ensure that safety and security procedures are followed at all times.
• Receive all inbound courier packages and follow existing building delivery procedures.
• Follow different procedures in handling both inbound and outbound packages of various weights.
• Insure that all packages are scanned and processed correctly.
• Use of handheld device to electronically record delivery time and signature of recipient.
• Make certain all packages are handled in a time sensitive manner in accordance with all client building delivery requirements.
• Perform miscellaneous office services task as assigned
• Main tasks will be upon requests from internal client/dispatcher to retrieve items for outgoing messenger delivery or acquire information for external pick ups.
• Other duties as assigned by supervisor and/or Manager

Qualifications

• Two years or more of experience in an office environment.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must be able to lift 50lbs.