Mail Services Associate

tmgofficeservices; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

The Millennium Group (TMG) in Houston is seeking a detail-oriented Mail Services Associate to efficiently handle mail and packages, maintain secure delivery, and support internal staff with excellent service. This role requires accuracy, punctuality, and a customer-focused attitude in a fast-paced office environment.

You will manage shipping/receiving, process digital mail per SOP, prepare outbound shipments including international ones, restock supplies, escort vendors, and provide general

Qualifications

• HS diploma required.
• 1–2 years mail services experience in an office environment.
• Proficiency with Microsoft Office and good communication skills.
• General knowledge of international shipping including customs paperwork.
• Strong work ethic; team and service oriented; professional demeanor.

Responsibilities

• Manage shipping & receiving mail room functions and various office services.
• Process all materials received in the Mail Center and perform digital mail tasks per SOP.
• Provide customer service at the Mailroom service window during core business hours.
• Prepare and process outbound Domestic and International shipments using shipping systems.
• Maintain inbound/outbound accountable packages and weigh/postage.
• Sort parcels for shipping and receiving and restock supplies.
• Escort vendors and provide general administrative assistance.

Skills

Customer service

Communication

Teamwork

Shipping knowledge

Attention to detail

Education

HS diploma

Tools

Microsoft Office

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Mail Services Associate

Position Summary

The Mail Services Associate is responsible for the efficient handling, sorting, and distribution of all incoming and outgoing mail and packages. This position plays a key role in maintaining timely, accurate, and secure delivery of correspondence and materials throughout the organization, while providing exceptional customer service and support to internal staff.

Main Duties and Responsibilities

• Manage Shipping & Receiving mail room functions and various office services. Process all materials received in the Mail Center.
• Per SOP, perform task for digital mail. (sort mail by recipient, Prep mail for scanning and using a proprietary solution scan into the proper mail department queue.
• Provide customer service at the Mailroom service window during core business hours
• Prepare and process outbound Domestic and International shipments using Fedex shipping management systems.
• Control inbound and outbound accountable packages.
• Weighs packages and determines postage.
• Sort parcels for shipping and receiving.
• Prepare items for processing, shipment or transportation.
• Maintains time, volume and delivery records.
• Re-stock supplies throughout the office.
• Provides general administrative and clerical assistance.
• Performs other duties as assigned
• Restocking fridges and cabinets twice daily (soda, milk, fruit baskets, coffee supplies, towels, napkins, chips, nuts, sugar , sweeteners).
• Submitting weekly inventory sheets to replenish supplies
• Escorting vendors

Qualifications and Requirements

• Must have a HS diploma
• 1-2 years prior Mail Services experience in an office environment
• Proficiency with Microsoft office applications and good communication skills
• General knowledge of international shipping including custom paperwork
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• Must work well under pressure with minimal supervision.
• Must be customer focused and display a professional demeanor.