Office Representative - State Farm Agent Team Member

Amanda Cothran Carroll - State Farm Insurance Agent; Fontana (CA); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Free food & snacks

Job summary

Cothran Carroll State Farm in Fontana, CA is seeking a Customer Service Representative to create exceptional client experiences. You will help customers with inquiries about insurance availability, coverage options, policy changes, and billing, while coordinating with agency teammates to deliver outstanding service.

The role emphasizes needs-based education, upselling when appropriate, and contributing to the agency's growth through positive reviews and community engagement.

Qualifications

• Bilingual Spanish is required.
• 2+ years in customer service experience preferred.
• Able to relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with agency team members.
• Proactive problem-solving skills.
• Ability to obtain P&C, Life, Accident, Health and Sickness Insurance Licenses.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service includes inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based approach to educate customers about insurance options and identify gaps in coverage.
• Use effective communication to meet customer needs while promoting business development.
• Upselling of higher coverages or additional lines of business.
• Drive the growth of our office Google reviews.

Skills

Spanish bilingual

Customer service

Communication

Problem solving

Upselling

Team coordination

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Free food & snacks

Responsive recruiter

Role Description

As a Customer Service Representative with Cothran Carroll State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options and identify potential gaps in insurance.
• Use exception communication to efficiently meet the needs of customers while promoting the development of our business.
• Upselling of higher coverages or additional lines of business
• Drive the growth of our office Google reviews.

Qualifications

• Bilingual Spanish- required
• 2+ years in customer service experience preferred
• Able to effectively relate to a customer, answer their questions, and anticipate their needs
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive problem-solving skills
• Ability to obtain the P & C, and Life, Accident, Health and Sickness Insurance Licenses

Benefits

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation $25.00 - $29.00 per hour