Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Rapid City (MI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Job summary

A regional insurance agency in Michigan is seeking a motivated customer relations representative to join their dynamic team. Candidates should possess excellent communication skills and a strong commitment to customer service. Responsibilities include establishing customer relationships, providing service across various inquiries, and maintaining a proactive approach. The role offers a competitive salary between $35,000 and $50,000 annually, along with opportunities for career advancement.

Qualifications

• Excellent communication skills needed for customer interactions.
• Ability to multi-task and manage inquiries efficiently.
• Must be available to work Monday to Friday from 8 am–5 pm.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service.
• Maintain a strong work ethic with a commitment to success.

Skills

Excellent communication skills

People-oriented

Organizational skills

Self-motivated

Detail-oriented

Proactive in problem solving

Dedicated to customer service

Able to learn computer functions

Pride in getting work done accurately and timely

Ability to work in a team environment

Ability to multi-task

Ability to effectively relate to a customer

Education

Property and Casualty license

Life and Health License (must be able to obtain)

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance
• Hourly pay
• Paid time off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my agency

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of customer relations representative. We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self‑starter who thrives in a fast‑paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Excellent communication skills - written, verbal, and listening
• People‑oriented
• Organizational skills
• Self‑motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi‑task
• Ability to effectively relate to a customer
• Property and Casualty license/Life and Health License (must be able to obtain)
• Must be available to work the following schedule: 8 am–5 pm Monday–Friday

Compensation

$35,000.00 – $50,000.00 per year

Insurance Services Offered

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning