Customer Service Representative - State Farm Agent Team Member

Talentify; Willistown Township (PA); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus based on performance

Signing bonus

401(k) matching

Competitive salary

Health benefits

Job summary

State Farm Insurance Agency is seeking a customer service professional to handle phone inquiries, policy changes, billing, and inside sales in an in-office setting with potential partial remote for the right candidate.

The role requires licenses including Property & Casualty and Life & Health, with strong customer-service orientation and excellent communication. Growth opportunities and a Monday–Friday schedule are available.

Qualifications

• Customer-service oriented
• Life & Health License required or willing to obtain
• Dedicated to customer service
• Strong client relationship skills
• Excellent communication
• Proactive problem-solver
• Office systems optimization

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate existing customers about insurance options and recommend policies.
• Use your communication skills to efficiently meet the needs of customers while promoting the development of our business.
• Participate in fun, competitive office promotions and contribute to Agency goals.

Skills

Customer service

Communication

Attention to detail

Relationship building

Office organization

Education

Property & Casualty License

Life & Health License

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Signing bonus
• 401(k) matching

ROLE DESCRIPTION:

I am seeking an experienced customer service person to join my State Farm Insurance Agency. We are growing and very busy helping customers each day. You will be responsible for answering the phone, policy changes, billing/cancellations, inside sales and managing the office needs. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will answer customer inquiries, coordinate tasks with agency team members, prepare reports and anticipate the needs of the growing Agency.

This is an in-office position that could possibly change to partial remote for the right candidate. Your customer-focused background and understanding of the industry will enable you to get a quick start in our Agency. You can anticipate internal growth opportunities in this role for especially driven candidates. Although I am looking for a full-time person, I would also consider modified hours for the right candidate.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate existing customers about insurance options and recommend policies.
• Use your communication skills to efficiently meet the needs of customers while promoting the development of our business.
• Participate in fun, competitive office promotions and contribute to Agency goals.

QUALIFICATIONS:

• Must have your Property & Casualty License
• Must be willing to obtain or have your Life & Health License
• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with agency team members.
• Proactive in problem-solving.
• Create and implement efficient office systems.

BENEFITS:

• Hourly pay plus potential for commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Retirement Plan
• Valuable career-building experience
• Hours are Monday through Friday, 9 a.m. to 5 p.m.