Customer Service Representative - State Farm Agent Team Member

Ryan McCloskey - State Farm Agent; Puyallup (WA); Vor Ort; USD 36.000 - 54.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Paid time off

Training & development

Opportunity for advancement

Retirement plan

Zusammenfassung

Ryan McCloskey - State Farm Agent is hiring a Customer Service Representative to provide outstanding service for policy changes, billing questions, claims support, and general account care. You’ll document interactions clearly and maintain accurate records while delivering a positive customer experience.

This role emphasizes helping people, attention to detail, and pride in getting things done right, with a supportive team and opportunities for advancement within the office.

Qualifikationen

• Strong customer service skills with a professional communication style.
• Detail-oriented and organized; accuracy matters in documentation.
• Comfortable on the phone with a steady flow of customer needs.
• Proactive problem-solver who can follow processes and think independently.
• Team-oriented, dependable and coachable.

Aufgaben

• Provide prompt, friendly, and accurate customer service (phone, email, and in-office).
• Assist customers with policy changes, billing questions, and claims-related needs.
• Explain coverage options and help customers understand their choices within guidelines.
• Document conversations and follow-up tasks clearly and consistently.
• Build strong customer relationships through proactive follow-up and reliability.
• Work closely with the team to ensure smooth handoffs and excellent service.

Kenntnisse

Customer service

Communication

Detail-oriented

Phone support

Team player

Jobbeschreibung

Benefits:

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About Us

We’re a local insurance agency that believes great results come from a great team. We work hard, support each other, and keep the environment positive and fun-while staying focused on delivering an excellent customer experience.

Insurance matters. The guidance we provide can have real financial impact for families, so we take service, accuracy, and follow-through seriously.

The Role

As a Customer Service Representative, your primary objective is to provide an outstanding experience for our customers. You’ll help with policy changes, billing questions, claims-related support, and general account service-while keeping documentation accurate and communication clear.

This role is ideal for someone who enjoys helping people, pays attention to details, and takes pride in getting things done the right way.

What You'll Do

• Provide prompt, friendly, and accurate customer service (phone, email, and in-office)
• Assist customers with policy changes, billing questions, and claims-related needs
• Explain coverage options and help customers understand their choices (within guidelines)
• Document conversations and follow-up tasks clearly and consistently
• Build strong customer relationships through proactive follow-up and reliability
• Work closely with the team to ensure smooth handoffs and excellent service

What We're Looking For

• Strong customer service skills and a professional communication style
• Detail-oriented and organized (accuracy matters here)
• Comfortable on the phone and able to handle a steady flow of customer needs
• Proactive problem-solver who can follow process and still think independently
• Team-oriented, dependable, and coachable

Licensing Requirement

• Active Property & Casualty License (required to begin employment)
• Active Life & Health license (required to begin employment)
• If not currently licensed, must be highly motivated and willing to obtain required licenses within a defined pre-employment timeframe

Benefits

• Paid time off (vacation + personal/sick days)
• Health / dental / vision benefits
• Retirement plan
• No expectation of nights and/or weekends
• Growth opportunities within the office
• Salary plus commission/bonus