Office Operations & Patient Experience Lead

Clarkson Eyecare, Inc.; Navarre (FL); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-focused team and ensure strong performance across the office. The role emphasizes business acumen and adherence to corporate policies while driving a seamless patient experience.

You will work closely with physicians, manage day-to-day operations, and coach staff to deliver the Total Patient Experience across encounters.

Qualifications

• Previous medical office experience preferred; leadership experience a plus.
• Minimum 1 year in a role interacting with customers/patients.
• Favorable background check as required by state; proof of work eligibility.

Responsibilities

• Execute the Total Patient Experience (TPE) effectively.
• Develop and maintain good relationships with doctors at the location.
• Enforce all corporate policies and procedures.
• Motivate team members with positive, clear communication.
• Assist with day-to-day operations: office flow, inventory, and training.
• Support the Office Manager in guiding the team to success.
• Handle questions from team members and patients when the Office Manager is absent.

Skills

Medical office experience

Leadership experience

Customer/patient interaction

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is seeking an Assistant Office Manager to lead a patient-focused team and ensure strong performance across the office. The role emphasizes business acumen and adherence to corporate policies while driving a seamless patient experience.

You will work closely with physicians, manage day-to-day operations, and coach staff to deliver the Total Patient Experience across encounters.