Office Operations Managers - Home Health Care Office

Atlantic Allcare Inc; Deerfield Beach (FL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive salary

Advancement opportunities

Paid time off

Job summary

Atlantic Allcare Inc seeks an experienced office operations manager to oversee client intake, caregiver scheduling, and day-to-day office duties in a Florida home health setting. You will coordinate staffing for new cases, verify insurance, maintain records, support recruitment and onboarding, ensure HIPAA and AHCA compliance, and provide outstanding customer service to clients, caregivers, and families.

This role requires strong organizational and leadership skills, proficiency with scheduling

Qualifications

• Excellent customer experience skills.
• Home Health or Home Care management experience strongly preferred.
• Experience with longterm care insurance companies and client intake.
• Bachelor's degree preferred; Associate's degree with relevant experience accepted.
• At least 2 years of related office management experience in healthcare.
• Strong organizational, communication, and leadership skills.
• Proficiency with office software and scheduling systems.

Responsibilities

• Managing various areas of operations such as customer experience, client intakes, caregiver scheduling, and office management.
• Coordinating and matching caregivers to client needs and staffing new cases.
• Serving as main contact for client insurance verification and service coverage.
• Recording staff information such as personnel data, shift worked, pay rate, etc.
• Serving as the primary point of contact for clients, caregivers, and prospective clients.
• Maintaining accurate records for clients and caregivers, including training and documentation.
• Participating in recruitment, onboarding and orientation of new caregivers and tracking training compliance.
• Ensuring HIPAA, AHCA, and state/federal home health regulations compliance.
• Managing office supplies, payroll data, staff meetings, and general administration.
• Occasionally participating in after-hours on-call duties and supporting marketing/community outreach.

Skills

Customer experience

Organizational skills

Leadership

Scheduling systems

Communication

Education

Bachelor's degree

Associate's degree with relevant experience

Tools

Scheduling software

Electronic health records

Job description

We invite you to help us make a meaningful difference in the lives of our patients and their families.

Benefits:

• Competitive salary
• Opportunity for advancement
• Paid time off

Key responsibilities include:

• Managing various areas of operations such customer experience, client intakes, caregiver scheduling, and office management.
• Coordinating and matching caregivers to client needs, ensuring timely staffing of new cases, and maintaining awareness of caregiver availability.
• Serving as main contact for client insurance verification and service coverage.
• Recording staff information such as personnel data, shift worked, pay rate, etc.
• Serving as the primary point of contact for clients, caregivers, and prospective clients, handling inquiries, and ensuring high standards of customer service and communication.
• Maintaining accurate and up-to-date records for both clients and caregivers, including compliance with training and documentation requirements.
• Participating in the recruitment, onboarding and orientation of new caregivers, tracking compliance with training, and assisting with performance appraisals.
• Ensuring compliance with HIPAA, AHCA, and state/federal home health regulations.
• Managing office supplies, payroll data, staff meetings, and general office administration.
• Occasionally participating in after-hours on-call duties to address urgent scheduling or client issues.
• Supporting marketing, client acquisition efforts, and community outreach events as needed.

Key Qualifications

• Excellent customer experience skills
• Home Health or Home Care management experience strongly preferred
• Experience with longterm care insurance companies and client intake
• Bachelor's degree (preferred, not required). Associate's degree with relevant experience.
• At least 2 years of related office management experience in a healthcare setting, preferably in home health or home care, or medical office.
• Strong organizational, communication, and leadership skills.
• Proficiency with office software, scheduling systems, and electronic record management.
• Familiarity with state and federal home health regulations.

Compensation Details

• Annual Salary: Competitive compensation offered depending on work schedule, and experience.
• Benefits: Benefits include paid time off, paid Holidays, referral bonuses, performance-based bonus, and opportunities for advancement.