Office Operations Leader — Dispatch & CS Coach

David Taylor Heating & Air; Anderson (SC); On-site; USD 55,000 - 65,000; Full time

Job summary

David Taylor Heating & Air in Anderson, SC is seeking an experienced, organized Office Manager to lead the day-to-day operations of our Anderson office. You will supervise the customer service and administrative teams, manage scheduling, and ensure accuracy of records and reports.

You’ll collaborate with operations and leadership to improve processes, drive accountability, and maintain a positive office culture while delivering professional service to customers and supporting growth of the

Qualifications

• Previous office management or administrative leadership experience
• Experience supervising and holding employees accountable
• Strong computer and data-entry skills
• Excellent organizational and time-management abilities
• Strong verbal and written communication skills
• Excellent customer-service and problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment
• Comfortable reviewing reports and working with business software
• High attention to detail and accuracy
• Dependable, professional, and able to take ownership of responsibilities

Responsibilities

• Oversee daily office operations and administrative functions
• Lead, coach, and support office staff
• Help manage CSR and dispatch workflows to ensure customers receive timely, professional service
• Monitor incoming calls, scheduling, and customer-service performance
• Maintain accountability and ensure office procedures are consistently followed
• Assist with employee scheduling, training, onboarding, and performance management
• Handle escalated customer concerns professionally and work toward appropriate resolutions
• Maintain accurate customer, job, and administrative records
• Review reports and help monitor office and operational KPIs
• Ensure accurate and timely data entry
• Work closely with service, installation, warehouse, and management teams
• Assist with invoices, purchase orders, paperwork, and other administrative processes as needed
• Identify opportunities to improve office procedures, communication, and efficiency
• Help create a positive, professional, and accountable office culture
• Provide support to company leadership as needed

Skills

Office management

Supervising employees

Data-entry

Organizational skills

Time-management

Communication

Customer service

Problem-solving

Leadership

Prioritization

CSRs/dispatchers management

Service Titan

Tools

Service Titan

Job description

David Taylor Heating & Air in Anderson, SC is seeking an experienced, organized Office Manager to lead the day-to-day operations of our Anderson office. You will supervise the customer service and administrative teams, manage scheduling, and ensure accuracy of records and reports.

You’ll collaborate with operations and leadership to improve processes, drive accountability, and maintain a positive office culture while delivering professional service to customers and supporting growth of the