Office Manager

David Taylor Heating & Air; Anderson (SC); On-site; USD 55,000 - 65,000; Full time

Job summary

David Taylor Heating & Air in Anderson, SC is seeking an experienced, organized Office Manager to lead the day-to-day operations of our Anderson office. You will supervise the customer service and administrative teams, manage scheduling, and ensure accuracy of records and reports.

You’ll collaborate with operations and leadership to improve processes, drive accountability, and maintain a positive office culture while delivering professional service to customers and supporting growth of the

Qualifications

• Previous office management or administrative leadership experience
• Experience supervising and holding employees accountable
• Strong computer and data-entry skills
• Excellent organizational and time-management abilities
• Strong verbal and written communication skills
• Excellent customer-service and problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment
• Comfortable reviewing reports and working with business software
• High attention to detail and accuracy
• Dependable, professional, and able to take ownership of responsibilities

Responsibilities

• Oversee daily office operations and administrative functions
• Lead, coach, and support office staff
• Help manage CSR and dispatch workflows to ensure customers receive timely, professional service
• Monitor incoming calls, scheduling, and customer-service performance
• Maintain accountability and ensure office procedures are consistently followed
• Assist with employee scheduling, training, onboarding, and performance management
• Handle escalated customer concerns professionally and work toward appropriate resolutions
• Maintain accurate customer, job, and administrative records
• Review reports and help monitor office and operational KPIs
• Ensure accurate and timely data entry
• Work closely with service, installation, warehouse, and management teams
• Assist with invoices, purchase orders, paperwork, and other administrative processes as needed
• Identify opportunities to improve office procedures, communication, and efficiency
• Help create a positive, professional, and accountable office culture
• Provide support to company leadership as needed

Skills

Office management

Supervising employees

Data-entry

Organizational skills

Time-management

Communication

Customer service

Problem-solving

Leadership

Prioritization

CSRs/dispatchers management

Service Titan

Tools

Service Titan

Job description

Office Manager

David Taylor Heating & Air

Anderson, SC

Salary: $55,000–$65,000 annually

David Taylor Heating & Air is seeking an experienced, organized, and dependable office manager to lead the day-to-day operations of our Anderson office. This is a key leadership position within our company. We need someone who can keep the office running efficiently, lead and support the customer service and administrative team, maintain accountability, and work closely with operations and company leadership.

What You'll Do

• Oversee daily office operations and administrative functions
• Lead, coach, and support office staff
• Help manage CSR and dispatch workflows to ensure customers receive timely, professional service
• Monitor incoming calls, scheduling, and customer-service performance
• Maintain accountability and ensure office procedures are consistently followed
• Assist with employee scheduling, training, onboarding, and performance management
• Handle escalated customer concerns professionally and work toward appropriate resolutions
• Maintain accurate customer, job, and administrative records
• Review reports and help monitor office and operational KPIs
• Ensure accurate and timely data entry
• Work closely with service, installation, warehouse, and management teams
• Assist with invoices, purchase orders, paperwork, and other administrative processes as needed
• Identify opportunities to improve office procedures, communication, and efficiency
• Help create a positive, professional, and accountable office culture
• Provide support to company leadership as needed

What We're Looking For

Required

• Previous office management or administrative leadership experience
• Experience supervising and holding employees accountable
• Strong computer and data-entry skills
• Excellent organizational and time-management abilities
• Strong verbal and written communication skills
• Excellent customer-service and problem-solving skills
• Ability to handle multiple priorities in a fast-paced environment
• Comfortable reviewing reports and working with business software
• High attention to detail and accuracy
• Dependable, professional, and able to take ownership of responsibilities

Highly Preferred

• Previous experience working for an HVAC, plumbing, electrical, home-services, or similar service company
• Service Titan experience
• Experience managing CSRs and/or dispatchers
• Experience working with technicians and field-service operations
• Experience with invoicing, purchase orders, reporting, and administrative processes

Compensation

Salary: $55,000–$65,000 annually, based on experience and qualifications.

Who Will Succeed Here

We're looking for someone who doesn't simply wait to be told what needs to be done. The right Office Manager will recognize problems, take ownership, communicate with the appropriate people, and help keep the entire office organized and moving forward. You should be comfortable leading people, handling difficult customer situations, working with numbers and reports, learning software, and managing several priorities at once. If you're an experienced office leader who enjoys creating organization, developing a team, and helping a growing service company operate more efficiently, we'd like to hear from you.

Compensation details: 55000-65000 Yearly Salary