Office Operations & Dispatch Manager

Airgaard; Town of Florida (NY); On-site; USD 52,000 - 65,000; Full time

Job summary

Airgaard is seeking an Office Manager to oversee a small team and support essential administrative tasks ensuring smooth office operations. The role reports to the Operations Manager and emphasizes staff management and service coordination.

The ideal candidate has 5+ years in office administration, experience with scheduling tools like ServiceTitan or Housecall Pro, and strong communication and organizational abilities to drive efficient dispatch and invoicing processes.

Qualifications

• 5+ years experience in office administration.
• Experience with Service Titan or Housecall Pro.
• Strong office management and scheduling skills.
• Excellent communication and organizational abilities.
• Effective problem-solving and time management skills.
• Customer service experience.

Responsibilities

• Answer inbound calls, gather customer information, and understand their HVAC service needs.
• Schedule service appointments and dispatch technicians efficiently.
• Relay job details clearly to service technicians.
• Handle customer communications and follow-ups.
• Manage invoicing, accounts receivable, and basic recordkeeping.
• Support overall office operations and dispatch coordination.

Skills

Staff management

Scheduling

Communication

Organizational skills

Problem-solving

Time management

Customer service

Tools

ServiceTitan

Housecall Pro

Job description

Airgaard is seeking an Office Manager to oversee a small team and support essential administrative tasks ensuring smooth office operations. The role reports to the Operations Manager and emphasizes staff management and service coordination.

The ideal candidate has 5+ years in office administration, experience with scheduling tools like ServiceTitan or Housecall Pro, and strong communication and organizational abilities to drive efficient dispatch and invoicing processes.