HVAC Dispatch Specialist

Carolina Heating Service Inc.; South Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

Carolina Heating is seeking a highly organized Dispatcher to be the communication hub of our service team. You’ll manage calls, schedule appointments, and coordinate technicians to keep operations running smoothly, delivering a seamless customer experience from first call to job completion.

Ideal candidates bring experience in customer service or dispatch, strong communication and multitasking skills, and proficiency with scheduling software.

Qualifications

• Strong communication and multitasking in a fast-paced setting.
• Excellent organizational and problem-solving abilities.
• Comfortable using scheduling software and computer systems.
• Team-oriented with a customer-first attitude.

Responsibilities

• Answer inbound calls and respond to customer inquiries with professionalism and urgency.
• Schedule, confirm, and adjust service appointments efficiently.
• Dispatch technicians based on location, skillset, and priority.
• Communicate clearly with field technicians to ensure timely service delivery.
• Monitor job progress and adjust schedules as needed throughout the day.
• Provide customers with updates, ETAs, and follow-up communication.
• Maintain accurate records in dispatch and CRM systems.
• Assist with invoicing, work orders, and basic administrative tasks.
• Support the team in meeting daily performance and service goals.

Skills

Communication skills

Multitasking

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Scheduling software

CRM systems

Job description

Carolina Heating is seeking a highly organized Dispatcher to be the communication hub of our service team. You’ll manage calls, schedule appointments, and coordinate technicians to keep operations running smoothly, delivering a seamless customer experience from first call to job completion.

Ideal candidates bring experience in customer service or dispatch, strong communication and multitasking skills, and proficiency with scheduling software.