Office Operations Lead for Senior Care

The Top Gun Program - Cornerstone Caregiving; Minneapolis, Northern (MN, KY); Hybrid; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director in Minneapolis to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call responsibilities with other managers and report to the Operating Director.

The role emphasizes developing teams, managing client interactions, and ensuring compliance with state standards while supporting a fast-paced office environment.

Qualifications

• High school diploma or equivalent.
• Associates and/or Bachelor Degree; may substitute Degree with education/experience; minimum two years’ experience in administration, sales, customer service, or HR within an office setting.
• Valid driver’s license.
• Valid state proof of auto insurance.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership experience

Sales & business development

Autonomous work

Tech savvy

Entrepreneurial mindset

Recruitment & staffing

Interpersonal skills

Google Workspace

Education

High school diploma

Associates/Bachelor degree

Driver's license

Auto insurance proof

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director in Minneapolis to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call responsibilities with other managers and report to the Operating Director.

The role emphasizes developing teams, managing client interactions, and ensuring compliance with state standards while supporting a fast-paced office environment.