Senior Care Office & Operations Lead

Cornerstone Caregiving; Pittsburgh (Allegheny County); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving in the United States seeks an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties with other managers and report to the Operating Director.

The role requires strong leadership, communication, and organizational skills, with experience supervising teams, coordinating payroll notes, and ensuring compliance with state requirements. Travel is limited.

Qualifications

• Minimum leadership experience overseeing office staff and operations.
• Experience coordinating scheduling, payroll notes, and office communication.
• Ability to supervise and train office personnel to meet company standards.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership

Team management

Communication

Sales & business development

Project coordination

Education

High school diploma

Associate or Bachelor’s degree

Valid driver’s license

Auto insurance proof

Tools

Google Workspace

Job description

Cornerstone Caregiving in the United States seeks an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties with other managers and report to the Operating Director.

The role requires strong leadership, communication, and organizational skills, with experience supervising teams, coordinating payroll notes, and ensuring compliance with state requirements. Travel is limited.