Office & Operations Lead - Assistant Operating Director

Cornerstone Caregiving; Homestead (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to help lead in-office staff and supervise scheduling, administrative, and operational functions. You will share on-call responsibilities with other managers to ensure seamless client care and office operations.

The role requires strong leadership, experience in administration, and a proactive, tech-savvy approach. A valid driver’s license and insurance are required for travel and client visits within our Florida operations.

Qualifications

• High school diploma or equivalent.
• Associates and/or Bachelor Degree; may substitute Degree requirement with a combination of education/experience; and minimum of two years’ experience as Administrator and/or managing sales, customer service, and human resources functions within an office setting.
• Valid drivers license.
• Valid state required proof of auto insurance.

Responsibilities

• Manage Office Personnel: Oversee and support office managers to ensure effective performance, collaboration, and alignment with company standards.
• Liaison with Home Base: Serve as the primary point of contact for communication between the office and Home Base, including payroll notes, shift verification, and other operations updates.
• Client Management: Handle client escalations, conduct check-up calls, and complete quality visits to maintain excellent client experience and satisfaction.
• State Required Supervisory Visits: Ensure compliance with state standards as necessary.
• Shared On-call Duties: Participate in on-call rotation, responding to client, caregiver or operations needs after hours as needed.
• Backup for Client Assessments: Serve as a backup for client assessments when the Operations Director is unable to conduct the assessment.

Skills

Leadership

Sales goals

Autonomy

Tech-savvy

Entrepreneurial mindset

Recruitment

Staff oversight

Interpersonal skills

Google Workspace

Education

High school diploma

Associate/Bachelor degree; experience accepted

Tools

Google Workspace

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to help lead in-office staff and supervise scheduling, administrative, and operational functions. You will share on-call responsibilities with other managers to ensure seamless client care and office operations.

The role requires strong leadership, experience in administration, and a proactive, tech-savvy approach. A valid driver’s license and insurance are required for travel and client visits within our Florida operations.