Operations Leader: Office & Client Experience

Cornerstone Caregiving; North Platte (NE); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO: 12 Days Annually

Phone Stipend

Job summary

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and work closely with the Operating Director to ensure office excellence.

The role requires a strong leader with prior experience managing a team, and the ability to work autonomously in a fast-paced environment. Travel is limited; a valid driver's license is required.

Qualifications

• High school diploma or equivalent.
• Associates and/or Bachelor Degree; may substitute Degree with education/experience; minimum two years’ experience in administration/sales/customer service/HR within an office setting.
• Valid driver’s license and valid state auto insurance proof.

Responsibilities

• Oversee and support office managers to ensure effective performance and alignment with company standards.
• Serve as primary liaison between the office and Home Base, including payroll notes and shift verification.
• Handle client escalations, conduct check-up calls, and complete quality visits to ensure client satisfaction.

Skills

Interpersonal skills

Communication skills

Google Workspace

Autonomous work

Tech-savvy

Recruitment/HR oversight

Education

High school diploma or equivalent

Associates and/or Bachelor Degree; experience substitution allowed

Two years’ admin/sales/customer service/HR office experience

Valid driver’s license

Auto insurance (state required)

Tools

Google Workspace (Gmail, Meet, Calendar, Docs, Sheets)

Job description

Cornerstone Caregiving is seeking an Assistant Operating Director to lead in-office staff and oversee scheduling, administrative, and operational functions. You will share on-call duties and work closely with the Operating Director to ensure office excellence.

The role requires a strong leader with prior experience managing a team, and the ability to work autonomously in a fast-paced environment. Travel is limited; a valid driver's license is required.