Office Operations Lead — Admin & Coordination

Socket.dev; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Socket.dev in Charlotte, NC is seeking an Office Manager to oversee daily office operations for our restoration branch, support project and field teams, and maintain accurate documentation to keep jobs on schedule.

The role requires strong organizational skills, attention to detail, and proactive problem solving; you will coordinate with clients, insurers, vendors, and internal staff while ensuring timely contracting, invoicing, and records; on-site work environment.

Qualifications

• High school diploma or GED with 1-2 years related experience.
• Customer service oriented with professional communication.
• Proficient in Microsoft Office and basic project documentation.

Responsibilities

• Manage day-to-day office operations and administrative leadership.
• Oversee AR processes for projects, invoicing, and vendor contact.
• Maintain accurate project files, contracts, estimates, and insurance docs.
• Coordinate with clients, field teams, insurers and third parties.
• Ensure compliance with processes and regulatory requirements.

Skills

Customer Service

Communication Skills

Organization

Problem-Solving

Team Collaboration

Attention to Detail

Education

High School Diploma or GED

1-2 years related experience

Experience in restoration/construction preferred

Tools

Microsoft Office (Outlook, Excel, Teams)

Albi (job management system)

Xactimate experience

Job description

Socket.dev in Charlotte, NC is seeking an Office Manager to oversee daily office operations for our restoration branch, support project and field teams, and maintain accurate documentation to keep jobs on schedule.

The role requires strong organizational skills, attention to detail, and proactive problem solving; you will coordinate with clients, insurers, vendors, and internal staff while ensuring timely contracting, invoicing, and records; on-site work environment.