Office Manager: Total Patient Experience & Operations

Clarkson Eyecare, Inc.; Lansing (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Clarkson Eyecare, Inc. seeks an Office Manager to lead a busy ophthalmic practice. You will drive Total Patient Experience, oversee sales and profitability, and manage daily operations from scheduling to inventory while ensuring HIPAA and OSHA compliance.

You will coach staff, conduct reviews, recruit and train teammates, and serve as the liaison between doctors and the office team. Proficiency in Microsoft Office is essential; ABO/NCLE/LDO credentials are a plus.

Qualifications

• Experience in ophthalmic office operations beneficial.
• Management experience required.
• Background check favorable per state.

Responsibilities

• Direct overall sales and profitability of the office via Total Patient Experience.
• Collaborate with doctors as liaison between doctors and staff.
• Recruit, train, coach, and develop the office team and assess KPI scores.
• Conduct performance reviews and compensation evaluations.
• Ensure compliance with HIPAA, OSHA, and safety rules.
• Manage office operations: scheduling, meetings, inventory, reporting.

Skills

Office management

Team leadership

HR basics

Customer service

Education

HSD or GED

ABO/NCLE/LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. seeks an Office Manager to lead a busy ophthalmic practice. You will drive Total Patient Experience, oversee sales and profitability, and manage daily operations from scheduling to inventory while ensuring HIPAA and OSHA compliance.

You will coach staff, conduct reviews, recruit and train teammates, and serve as the liaison between doctors and the office team. Proficiency in Microsoft Office is essential; ABO/NCLE/LDO credentials are a plus.