Medical Office Operations Lead - Patient Experience

Clarkson Eyecare; Ann Arbor (MI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

Clarkson Eyecare is seeking an Assistant Office Manager to lead a patient-focused team in a busy medical office in the United States. The role emphasizes enhancing the Total Patient Experience and ensuring smooth day-to-day operations within the practice.

The preferred candidate has prior medical office and leadership experience, with strong organizational and communication skills. This position supports office staff and aligns with corporate policies and procedures.

Qualifications

• Previous medical office experience preferred.
• Previous leadership experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location.
• Enforce all corporate policies and procedures.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Assist with executing day-to-day operations of the office. Examples include: Monitor and assist with office flow, supply inventory, team member training and other duties as assigned or needed within the office.
• Assist leading the office by guiding them to success through focused support and coaching as directed by the Office Manager.
• Handle team member and patient questions in the absence of the Office Manager.

Skills

Customer service

Leadership

Education

High school diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

Clarkson Eyecare is seeking an Assistant Office Manager to lead a patient-focused team in a busy medical office in the United States. The role emphasizes enhancing the Total Patient Experience and ensuring smooth day-to-day operations within the practice.

The preferred candidate has prior medical office and leadership experience, with strong organizational and communication skills. This position supports office staff and aligns with corporate policies and procedures.