Office Manager – Patient Experience & Revenue Leader

Clarkson Eyecare, Inc.; Alexandria (VA); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay + Bonus

Employee Discounts

Job summary

Clarkson Eyecare, Inc. is seeking an Office Manager in a retail clinic setting to optimize patient experience and drive revenue and profitability. You will oversee all clinic operations, from staffing and training to merchandising and inventory management, ensuring a high standard of care and efficiency.

The role requires managing a team, coordinating with physicians, and enforcing safety policies while maintaining exceptional customer service and compliant processes.

Qualifications

• Management experience required.
• Industry related experience beneficial.
• Background check as required by state.
• Proof of identity and right to work in the United States.

Responsibilities

• Direct and drive the overall sales and profitability of an office through Total Patient Experience (TPE).
• Develop and maintain relationships with doctors and office staff; act as liaison between doctors and the office team.
• Recruit, train, coach, and develop team members; manage KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Use tools to achieve revenue and EBITDA growth and drive profitability.
• Motivate the team with positive communication and news updates.
• Maintain facility to corporate standards including safety and HIPAA/OSHA compliance.
• Monitor cash handling and submit financial documents accurately and on schedule.
• Oversee day-to-day operations: scheduling, meetings, reports, inventory, sourcing, training.

Skills

Management experience

Industry experience beneficial

Work eligibility in US

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. is seeking an Office Manager in a retail clinic setting to optimize patient experience and drive revenue and profitability. You will oversee all clinic operations, from staffing and training to merchandising and inventory management, ensuring a high standard of care and efficiency.

The role requires managing a team, coordinating with physicians, and enforcing safety policies while maintaining exceptional customer service and compliant processes.