Office Manager: Total Patient Experience Leader

eyecarecenter; Town of Charlotte (NY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Benefits package

Vision insurance

Dental insurance

Life insurance

401k + employer matching

Paid time off

Paid holidays

Maternity leave

Certification reimbursement

Job summary

EyeCare Partners seeks an Office Manager to lead a location’s Total Patient Experience, maximizing retail sales while supporting patients’ medical needs. The role oversees operations, team support, merchandising, inventory, training and safety, and exercises independent judgment to drive revenue and profitability.

A State Optician's License may be required in some states. The position emphasizes leadership, KPI coaching, and ensuring compliance with HIPAA/OSHA, cash handling policies, and daily

Qualifications

• Management experience required.
• Industry-related experience beneficial.
• Favorable background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Management experience

Industry experience

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks an Office Manager to lead a location’s Total Patient Experience, maximizing retail sales while supporting patients’ medical needs. The role oversees operations, team support, merchandising, inventory, training and safety, and exercises independent judgment to drive revenue and profitability.

A State Optician's License may be required in some states. The position emphasizes leadership, KPI coaching, and ensuring compliance with HIPAA/OSHA, cash handling policies, and daily