Office Manager & Total Patient Experience Lead

Clarkson Eyecare, Inc.; Eureka (MO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits

401k matching

PTO & holidays

Base pay + bonus

Maternity leave

Employee discounts

Job summary

Clarkson Eyecare, Inc. in Eureka, MO seeks an experienced Office Manager to oversee daily office operations, drive Total Patient Experience, manage staff, scheduling, inventory, and safety compliance while supporting physicians.

You will lead team performance, conduct reviews, manage staffing, and ensure profitability of the location with a strong emphasis on customer service, cash handling and HIPAA/OSHA standards.

Qualifications

• Minimum management experience required.
• Industry-related experience beneficial.
• Background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPAA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Leadership

People management

Industry experience

KPI coaching

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Clarkson Eyecare, Inc. in Eureka, MO seeks an experienced Office Manager to oversee daily office operations, drive Total Patient Experience, manage staff, scheduling, inventory, and safety compliance while supporting physicians.

You will lead team performance, conduct reviews, manage staffing, and ensure profitability of the location with a strong emphasis on customer service, cash handling and HIPAA/OSHA standards.